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Here's What To Expect

Step 1. Check your email inbox for your confirmation: After your booking has been processed, you'll receive your “Welcome” and your confirmation email with your cleaning details, date, and time. Please review it. You'll get a reminder email the day before your cleaning, so you'll never have to worry about forgetting your date! A hold will be placed on your credit card the day before service, and the payment will be processed after the service is completed.

Step 2. Prepare for cleaning: To ensure maximum efficiency before our cleaning techs arrive, pick up and set aside any toys, clothes, boxes, or other items that may get in the way of cleaning. Select “1 Hour of Organizing” from the Add-On menu if you would like help in organizing your home. You can select how many hours you would like. Find a comfortable spot for your pets so they’re at ease during cleaning.

Step 3. Your cleaning experts arrives: On cleaning day, highly-rated cleaning team arrives with all the cleaning products and supplies needed to provide a 5-star quality clean. To ensure your satisfaction, your quality assurance team lead will perform a walk-through with you before and after cleaning. Using our Ultimate Cleaning Checklist, you'll know exactly what to expect.

While your team cleans, relax and enjoy our Rosie’s Spotify playlist it will get you grooving! Get informative Life, Design & Cleaning Tips from our monthly blog “The Cleaning Chronicles.”

Get ready to relax as our cleaning team does the work.

“Tidy your space, transform your life” ~ KonMari

Please refer to our Terms of Service found at the bottom of our website.

3 THINGS TO DO NOW:

1. Check out our Rosie Referral Program. Invite a friend for referral credits. Sweet!

2. Follow us on Facebook, Instagram, YouTube, and read our blog, The Cleaning Chronicles

3. Gift The Rosie Gift Card

If you love your Rosie cleaning experience, share your love on social media, Yelp, or Google!

Thanks again for making the decision to book with Rosie Cleans! We aim to deliver excellent service and quality cleaning, whether this is your first time or you're a repeat customer!

Good To Know

Arrival Window

We will arrive within the arrival window for your booking provided that there are no unforeseen circumstances like accidents, weather, etc. If we're running late, we'll contact you.

Cancellations

Because we reserve a time especially for you, please make any schedule changes before 5 p.m. the day before service to avoid incurring a $50 cancellation. As we are closed on Sundays, any Monday cancellations must be done no later than Saturday by 5 pm.

Happiness

If you are not happy with your service, let us know right away (during your walkthrough if possible) and we'll make it right.

Billing

A hold will be placed on your card the day before service. Please note that some banks show this hold as a charge, but it is just a pre-authorization. You won't be charged until after the service is completed and you will receive an email receipt immediately.